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Post new Zendesk tickets to Slack messages
In today’s fast-paced customer service environment, it’s essential to stay updated on new Zendesk tickets as they arrive. One effective way to ensure your team never misses a ticket is by automating notifications directly to Slack. While Zapier is commonly used for these types of automations, it can quickly become expensive as your task volume increases. AWS Lambda offers an almost-free alternative for automating this process and allows you to easily scale your workflows without breaking the bank.
This guide will walk you through how to automatically post new Zendesk tickets to a Slack channel using AWS Lambda webhooks. We’ll use the Serverless Framework to deploy the AWS Lambda function, ensuring you have a robust and scalable automation in place.
Why Use AWS Lambda Webhooks Instead of Zapier?
Zapier simplifies integrations, but its pricing can be steep:
- Free Plan: Limited to 100 tasks per month.
- Professional Plan: $29.99 USD/month for 750 tasks.
- Team Plan: $69 USD/month for 2,000 tasks.
- Enterprise Pricing: Up to $3,299 USD/month for 1 million tasks.
On the other hand, AWS Lambda charges only for the compute time used. This pay-as-you-go model makes it highly…
